Add two removal options for offline agents
F
Floris Rietstap
When removing an offline agent from the Huntress portal, please add two options:
- Remove the agent from the portal and uninstall the agent from the endpoint when the device comes back online. (like it is now)
- Remove the agent from the portal only, but automatically add the device back to the portal if the Huntress agent checks in again. (new option)
This would help MSPs clean up the portal without always losing protection on devices that may come back online later.
D
Derek Frelow
RMM scripting can automate the re-install for you. that's what we do.
N
Naftuli Herzog
Derek Frelow The issue is that when a device is removed, all of its Huntress data is deleted. If the device later comes back online and triggers a detection, the Huntress team no longer has access to its historical information!!
N
Naftuli Herzog
The issue is that when a device is removed, all of its Huntress data is deleted. If the device later comes back online and triggers a detection, the Huntress team no longer has access to its historical information. To prevent this, we retain offline devices for 90 days before removing them.
But we should not be billed for these offline machines
N
Naftuli Herzog
Or just don't bill for a device that's offline for X days.
E
Evan Swendsen
Naftuli Herzog This is a good plan, ideally i'd like BOTH. :) Delete offline devices with option for reconnect, as well as not bill for devices say 30 days offline. (Either are good options, but both is even better.)
S
Shawn Weisz
Naftuli Herzog this is how our RMM handles it, if it hasn't been online in 30 days it isn't billed. Huntress is removed at X days, and if the devices comes online my RMM redeploys Huntress etc.