Allow organisation level users to act on escalations.
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Eyal Gallico
This is great when you have a few techs and want to give some of them access to specific clients or when you have a co-managed client to whom the site tech needs access to their users.
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Wes
Agreed, they are IT professionals or else they wouldn't be in an admin role for their org. With your logic, they wouldn't be able to approve remediations either.
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Zack Anderson
Yep this would be great. Would also let us offer this product to clients who are not fully managed (MSP) but still would like some protection.
as
we really need this