The "ITDR Escalations Send PSA/Email per Identity" functionality allows Huntress to notify for each instance of Unexpected Country / VPN Escalation, but does not allow for new tickets to be created when a new Usage Location Escalation occurs.

This creates a visibility problem for my team, in that there is no ticket created on our security board in our PSA when a new event occurs. The only "notification" is seeing the event in the Huntress portal. Additionally, without a ticket in our PSA, there's nowhere for my security tech to enter time when resolving these escalations, so he has to create a ticket manually for this anyways.

It would be much better if this feature also applied to Usage Location escalations.