Send New Alerts for New Events Tied to Old Escalations | Voters

Send New Alerts for New Events Tied to Old Escalations

Nicholas Gusto

Huntress does not send out new alerts or notifications when a new event occurs under an old Escalation. These new events often go unnoticed by the partner because they're not always scanning the ITDR dashboard and no notification was sent.

November 1, 2024

Eric Henry

Merged in a post:

Escalations notifications/ticketing for repeat alerts through API

Ben Lee

When a different user or a repeat unexpected country login happens, we don't get notifications/tickets created for this with the API function because the previous notification/ticket for the same country has already been created.

Without this, we have to check Huntress to look for any new alerts that were created daily and managing a large number of customers can cause quite a few tickets needed to be manually generated.

A day ago

Eric Henry

Is this the same issue?

https://feedback.huntress.com/mdr-for-microsoft365/p/send-new-alerts-for-new-events-tied-to-old-escalations

Ben Lee

Eric Henry Yes. Though the creation dates are the same for both feedback.

Drew Kenton

Eric Henry I think one of you guys helped me make that one.

Eric Henry

Okay, I went ahead and merged the two together so we'll have a better picture of how many people have voted for this functionality.

Joseph Holcomb

Yes, please! We have escalations that are going unnoticed since they are not generating a new ticket which causes the alert to sit for a day or two until happen to notice it.

Blaine Kahle

We got bit by this yesterday; had a flagged VPN for an account get missed for far too long.