Incident Reports 2.0 - Adding Comments | Voters

Incident Reports 2.0 - Adding Comments

complete

Nisarg Desai

This update will give the ability for Customers and Partners to add comments to Incident Reports, providing a quick and simple way to communicate within the customer/partner org

Created by James Mason | PMM @ Huntress

February 25, 2025

Nisarg Desai

marked this post as

complete

This feature is now GA and will be rolling out to all users over the next day!

James Mason | PMM @ Huntress

marked this post as

this quarter

James Mason | PMM @ Huntress

Merged in a post:

Feature request: add Comment capability on Incidents

Aaron Williams

Please add the ability to add comments to the incidents, as that would improve communication between our team, so they don't have to login to the ticket system and find the ticket to see what the update is.

March 19, 2025

Matthew Buehlmann

This is an awesome update! 2-way sync with PSA comments/notes would majorly enhance our partnership.

James Mason | PMM @ Huntress

marked this post as

next quarter

Bjørn Mathisen

Great to see this being planned. Could it be possible to make these comments available through API / PSA?

Eric Henry

For anyone interested in making comments through the API, please upvote this request: https://feedback.huntress.com/integrations/p/add-comment-capability-on-incidents-through-api

Stevez Gomes

+1 Adding support for this, it will be useful to add point in time notes to record important details even after the incident is resolved.

Patrick Sofo [Security Product Manager]

Merged in a post:

ability to add comments to incident report

c _

sometimes the inicdents are not straight forwared. it would be nice to be able to add comments to tehem

September 5, 2024

Patrick Sofo [Security Product Manager]

Merged in a post:

Investigation Notes

Gary Gagnon

I want to add notes to an investigation. I didn't see a way to do it but I will be doing my own investigation and I want to track that history in the investigation itself.

August 29, 2024

Jordy Minnebo

I'd like to even extend this to have communication with the SOC. Now you have to create a seperate ticket if you have questions about an incident. Splitting all info into two systems (Huntress Dashboard and Outlook).

it would be cool to see interaction with the SoC from the Huntress Dashboard, so all info is linked to the Incident. You have an API connection, so you can easily push internal notes into the existing PSA tickets too.

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