Org level admin - respond to escalations | Voters

Org level admin - respond to escalations

Victor Hong

Org level admin - respond to escalations - my client knows best where their users should be or shouldn't be - I would like them to be able to respond to the escalations - and select the Unauthroised / authorised

August 22, 2024

Carles Javierre

Client's internal IT guys also need access as they have more knowledge of their own employees.

C P

Yes please

Stuart Crane

Yes, yes please. It’s holiday season.

Peter Strahan

Urgently need this, adds real value to the client relationship.

Michael Morgan

Yes please

Test User

We need this ASAP, large clients will just leave

Rajesh Patil

This is a very imperative feature that may cause us to no longer use or resell this product.

Jade Dillon

We need this for our MSP co-managed organization. We need one user to see escalations and respond, whilst not being able to see all of our other organizations. This is a MUST.

Gregory Marchand

For Co-Managed this would be a good feature to add

Test User

Most MSPs do Co-Managed this is a MUST feature

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