As an MSP we have specific engineers and full IT teams assigned to dedicated clients. These engineers do not need to see other clients in the portal, unfortunately without these essential RBAC controls in place we are unable to reduce the visibility to the minimum needed to complete their role as they need to be able to action remediation tasks and resolve alerts. Please can you build this essential permission structure into the portal please

Can Org Level Admin get the resolve button on Escalations. It is one step out of the way than having to verify with them if the issue has been resolved.

I would like the ability for organization-level users to receive their own alert emails for self-management

In co-managed environments, the people who best understand what is normal on their network are the customer’s own administrators. Letting Org-level admins mark Huntress escalations as Authorized or Unauthorized—with audit, guardrails, and notifications—dramatically reduces time-to-resolution, improves decision accuracy, and makes Huntress a more collaborative platform rather than a black box. This is especially compelling when demoing to a room full of admins: they see that Huntress empowers them to act quickly without waiting on an MSP bottleneck.

Client's internal IT guys also need access as they have more knowledge of their own employees.

Yes please

Yes, yes please. It’s holiday season.

Urgently need this, adds real value to the client relationship.

Yes please

We need this ASAP, large clients will just leave