Account, Org, and User Management

Org level admin - respond to escalations - my client knows best where their users should be or shouldn't be - I would like them to be able to respond to the escalations - and select the Unauthroised / authorised

We'd like to have ticketing sent to multiple ticketing systems and allow for co-management in our MSP console, without the need to create a co-managed reseller account.

Looking to have the ability to change the point of contact listed on the message users receive when an endpoint is isolated at the org level.

Please support SVG's for branding content. Huntress logos are allowed to be SVG, but partner logos are relegated to rastered formats. Secuirty issues do exist around SVGs, but DOMPurify and it's language specific ports exist for just this sort of function.

I need my engineers to have full control over our customer organizations without having access to our own Huntress environment. Currently, Organization-Level Security Engineers have similar permissions to Organization-Level Admins, which doesn't allow for this separation. It would be beneficial to have a role that allows engineers to manage customer organizations while restricting access to our own instance.

Examples of different roles that would aid in "least privileges" to comply with audits: Sales & Billing roles, master Account Admin, tech admins that can work on client administration, etc.

I would like the ability for organization-level users to receive their own alert emails for self-management. Currently, adding an email to the alert list means they receive alerts for every account, which is not ideal. It would be beneficial to have a feature that allows specific users within an organization to manage their own alerts independently.

We have several admin accounts in Entra used solely for SSO, without associated mailboxes. It would be beneficial to add new users to the Huntress platform who can SSO without needing email verification. This would streamline the process for accounts that don't require email communication.

Our client has requested that the expiration date on the magic links we send them be extended from one week to one month. This would allow them more flexibility in accessing the training materials without the need to request new links frequently.

Accessing Huntress Hub. I received 2 issues. One was in the terms and conditions when first logging in and the other was through the Huntress Hub accessing the tutorial for MAV, Ransomware and Recon. I have attached screenshots of both.