Account, Org, and User Management

Org level admin - respond to escalations - my client knows best where their users should be or shouldn't be - I would like them to be able to respond to the escalations - and select the Unauthroised / authorised

It would be an excellent idea to create a tiered user solution. Let's say: Tier 1 - Responsible for Low priority incidents' and resolving - like help desk technicians Tier 2 - Responsible for Medium to High priority incidents and resolving - like security engineers and network engineers Tier 3 - Responsible for managing the organizations, incident responses when it is High priority, user management, agent management, reaching out to the organizations, etc. I would say Tier 1 and Tier 2 could be a little customizable where there could be a user in any of those categories that would be trusted to have a feature that normally isn't issued. Tier 3 should be management and high-level incident response, as well as, user management. Making a tiered solution would be easier to manage because there are so many options and don't have to spend so much time researching who should have what.

We need the ability to assign phone and SMS contacts per organization so that internal IT staff or designated responders for a specific client only receive alerts for their own environment. Example: in a co-managed setup, the client’s IT manager should receive Huntress alerts only for their organization, not for all others under our account. This feature would improve flexibility and reduce noise for MSPs while keeping the right people informed during critical incidents.

When enforcing SSO it would be nice to be able to exclude an account as a breakglass that could be used in the rare circumstance a certificate every expired we could use that to navigate back into the console and renew it.

Allow Passkeys for Huntress Dashboard logins rather than just SAT

Examples of different roles that would aid in "least privileges" to comply with audits: Sales & Billing roles, master Account Admin, tech admins that can work on client administration, etc.

I would like to set up Single Sign-On (SSO) for one of our child organizations. This would allow their users to log in using SSO instead of separate usernames and passwords, streamlining the login process and enhancing security.

I am working with a partner who would like to add more than one point of contact in the Emails & Notifications section of the Huntress Dashboard.

Please for the love of all things improve the organization dropdown in the menus. It is nice having all organizations listed, but it is unruly when we have so many organizations. In the new UI preview it is a little cleaner, but still overwhelming. I'm also baffled by the fact that the new UI preview doesn't have the organizations organized alphabetically in this list. What would be nice to see is a smaller dropdown that lists recently access organizations, or organizations with recent threats, then include a search box at the top so we can actually quickly jump to any organization without having to scan through the list. If you do decide to keep the full list, restrict it to a single column and allow scrolling, again with a search bar at the top. If for some reason you do keep the multi-column view - please sort each column first A-Z top-down, before moving to the next column.

Just like the export on the agents tab, but then for organisations with the number of agents active.