Reporting & Dashboards

Can we get a feature for Incident Notification Contacts where we can separate who gets called for certain customers? Not all have 24/7 support and some of our internal are not touched by external techs. Thanks!

Can you add the texts and robocalls for critical incidents at the organization level? It would be nice to be able to set this up for IT managers, etc. at individual customers.

Almost every insurance request we receive asks the same question "Show us who COMPLETED training." Your reports, including beta v2 only show the losers that think the training is above them. ;) We get the most feedback about how good the training videos are. But the reporting is terrible. Beta v2 looks like a prettier version of what we have now. It basically shows the same data.

Could we get alerts when a user's MFA is disabled, or possibly even an account logging in without MFA.

Would be great to have a column next to an escalation detail line item that has the PSA ticket ID if a ticket was created, that way an incident/escalation can be easily referenced within the PSA. Bonus points, if that Ticket ID from the PSA is clickable to take you directly to the ticket in question.

I need to export the Huntress Dashboard for use in presentations. Currently, there is no direct way to do this, and taking screenshots is not ideal. It would be beneficial to have a feature that allows for direct export of the dashboard.

Having all alerts go to a single phone number 24/7 is not really a practical solution. Ideally, we would want to enable alerts for critical incidents to go to our on-call out of hours number during a set time period and at weekends, otherwise incidents might not be picked up until business hours.

Would be nice for our accounting department to be able to see how many internal use licenses we have credited against the invoice as a visible line item per product.

I would really like it if there was one report that I can pull on the assignments where it shows a complete report with their reporting managers. I am manually compiling this info into excel with a formula from the learners tab that compares to the assignment tab. If a match then I pull their Manager from there. We use this report to our executive to determine compliance. I am also trying to compile their compliance over a multiple month period. i.e. I want to show learners that have failed to complete for the previous number of months.

When I login, the default is to show 25 agents. I change it to 100. Every time I login, it's set back to 25. Can we please have a preference setting to remember how we prefer to work? Thanks.