Integrations

As with other popular integrations, we would like the ability for Huntress ticket updates to be written to the internal notes section of a ConnectWise ticket rather than the discussion section. This would allow us to more effectively white-label our service delivery, keeping Huntress, SOC, and third-party communications internal – and not visible to the client. This change would better align with how we present support and reduce confusion for end users.

It would be nice to have an integration with NinjaOne US.

Would love to see the ability to close a PSA ticket, and in turn, that resolves the incident.

Currently the Halo integration can create tickets/alerts but we cannot respond or close from Halo, Can this be expanded to a 2-way communication so our agents can work / close items in Halo instead of needing to close the Halo ticket and the huntress ticket separately.

I would like to have the ability to add Meraki devices as sources in your system. This feature would greatly enhance the integration capabilities and streamline the management of network devices.

Ability to create email integrations at the organization level so incident reports for certain organizations will be sent to them and not the account level emails.

I have been trying to automate the activation of Microsoft Defender protections using PowerShell, but I am looking for a way to enable this through Intune. It would be beneficial to have an automated process in Intune to turn on all Microsoft Defender protections across our machines.

We intergrated every enterprise company for financial benchmarking and collaboration.

We enabled SSO with Microsoft Entra. It still requires us to manually create the user within Huntress before they can login. Many other applications that we integrated have an "auto provision" setting. When enabled this will automatically create the user in Huntress as long as they're part of security group on the Entra Enterprise Application. Some of the better ones even have mapping logic where you can map specific Entra Groups to specific permissions on the application (huntress) side.

Add the ability to ingest telemetry from Crowdstrike Falcon into the Huntress to allow the SOC to have visibility acoss endpoints without Defender enabled. Management of Crowdstrike would stay in their own portal.