Integrations, Webhooks, APIs

Hi, I have noticed a problem with the way Huntress creates alert Tickets in Syncro MSP via API integration. The first time an escalation happens, it creates a ticket in Syncro successfully, but after that, any escalation for the same event and the same client gets added to the same escalation event and therefore does not create a new Syncro Ticket. Or update the existing ticket. For example, the escalation in the attached image shows 3 different events on different days for suspicious logins from the US for different users at the same organisation. But only one Syncro ticket gets created. It would be extremely useful to create a new ticket in Syncro for every escalation event, if possible, or to update the existing ticket, so we have some visibility in Syncro. We also see the same behaviour with escalation emails. We get the first one, but none of the others. Thanks Ben

I don't have any clients who use Windows Defender. It would be great if in the future there was a Sentinel One integration to pull logs from and review detentions to confirm that Sentinel One completely removed the threat.

I would like to have the ability to sync Huntress with ConnectWise. This integration would streamline my workflow by allowing seamless data exchange between the two platforms, enhancing efficiency and productivity.

I am interested in having Active Directory integration to monitor for brute force attacks within my environment. It would be beneficial if the system could proactively report on failed login events, specifically those resulting in 4625 event codes from external networks. This feature would enhance our security monitoring capabilities by leveraging data pulled through SIEM.

We would like to see a billing integration between Huntress and HaloPSA. Ideally this would push license counts for all Huntress products (EDR, ITDR, SAT, SIEM) to each of our customer records in HaloPSA and allow us to link the invoice quantities with licenses in use.

Huntress Dashboard integration into N-central

Would love to have hudu integration for auto documentation of security incidents, agents data, etc.

Hi - can we get Atera integration up to par by auto ticketing on events to correct customer. Also make deployment easy in the script by auto generating the companies in Huntress and deploying to said company.

It would be nice to have an integration with NinjaOne US.

Hi, it would be good to see extended Autotask integration allowing for escalaitons to be reopened in Autotask when reopened in Huntress as we are currently getting one ticket created at the first seen date for an escalation then its never to be seen again in the future when another escalation is raised for the same customer from the same location.