Per Org Branding for Isolation Messages
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Shimon Kerzner
We have a client who manages his own clients, and likes the branding to be his. However, the name of our main account shows up at the bottom of the "Isolation messages" which are displayed for his clients.
I see that the report are banded. Can the isolation messages, (and any other branding visible to the end user), be branded for our client?
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Brian Clanton
We would like the branding to be custom, per organization. Some of our customers local IT want to be notified first, others would prefer their MSP to be the first point of contact.
Anthony
We are looking for the same feature - but for different reasons than Brian Clanton. We want to customize the message with our (MSP) own contact information.
We recently had an isolation event where the user contacted their co-managed internal IT rather than us (the MSP). Internal IT had never seen this message and was trying to investigate at the same time we were. This led to a slower resolution time.
Canny AI
Merged in a post:
Isolate endpoint notification
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Brian Clanton
When a machine is isolated from the network, the message that props up in the browser "Network Unavailable ....This device has been isolated as a preventative measure.....
Some of our clients want a different chain of communication other than to contact the Huntress provider but local IT first. Need a way to customize the message and also have a per Organization specific message for specific client contact names, emails and phone numbers.