Autotask Ticket Update | Voters

Autotask Ticket Update

Max P.

Have the ability for any changes to incident reports be added into AT as an internal note/note instead of creating a new ticket for every update that an analyst makes.

December 20, 2022

Patrick Sofo

Hi Max, incident reports that update as ThreatOps analysts make new findings (and in turn updatable PSA tickets) is on our list of priorities for incident report upgrades. As we get closer to this work starting (probably late 2023) would you be interested in quick call to talk through some of your ideas and use cases here?

Max P.

Patrick Sofo: Hey Patrick, thanks for the update, much appreciated! Absolutely, feel free to reach out when you have time, would be happy to have a chat.