HaloPSA - Ticket Type based on Incident or Escalation | Voters

HaloPSA - Ticket Type based on Incident or Escalation

Phill Wade

We would like the ability to decide the ticket type to be used on an escalation vs an incident.

For example, we consider Huntress "Incidents" a critical priority and want this to create an "Incident" ticket in Halo, whereas we are happy with "Escalations" going to our alert ticket type.

February 20, 2025

Arthur Ebbinger

There is a lot of mapping that could be done on the HaloPSA integration. Allowing the ability to map ticket types, priority, and status shoudl all be built-in to this existing integration.