When I provision a new customer, I name them the same in RMM, AutoTask and our other services. When an agent is installed for the first time with a new customer, Huntress creates an org for the new customer per the RMM's Site name. I then have to go into the AutoTask integration in Huntress and map that customer to the new org. Because of the timing between me setting up our platforms and the customer-facing onboarding engineer installing the software on the new customer's computers, I have to go back and audit for unlinked integrations periodically.

If the names match 100%, can we have it automatically do this for us? And if it doesn't, maybe send an "unmapped" customer count or list in the weekly report that tells us how many agents we have per customer and how many agents have become unresponsive?

Automate the mapping of Huntress Organisations to Autotask PSA Company mappings within the Huntress Autotask Integration.

This will avoid tickets not being created due to the company mapping not being present.