Escalation alerts missing important info | Voters

Escalation alerts missing important info

Nathan Casserly

Escalation does not include critical information such as the user account affected, when seen, IP address. Manually having someone go into the portal to view the information slows everything down.

October 16, 2024

Brian Flanagan

This is something that is definately needed to help admins and MSP's look at and resolve issues faster.

Louis Maquet

Having the user in question for Unexpected Login in the alert would save so much time, the client will need to know who it is before confirming and now we have to login in the portal just to report back the name to them, that's 2 extra communication that's unnecessary.

Sean Inman

At least add the Organization name to the email subject so PSAs not currently integrated can properly assign the ticket to the proper organization.

Reed Behnfeldt

Adding the important information seems like the easier route, but even if these Escalations were turned into incidents instead, I could still create automation using the Huntress API to add that missing information if I wanted to. Currently there is nothing I can do and my support team would very much appreciate not jumping through hoops when working on escalations over the weekend.