Org level admin - respond to escalations
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Nisarg Desai
Merged in a post:
Organizational Level Escalation Alerts
M
Michael Calero
Currently, I am unable to determine if alerts are sent out on an organizational level. It would be beneficial to have escalation alerts sent out at this level, as it would provide a comprehensive overview of security incidents across the organization. Implementing this feature would enhance our ability to respond to potential threats more effectively.
N
Nisarg Desai
Merged in a post:
Escalation Ownership and Response
R
Randy
Add the ability to acknowledge, assign and reject escalations, similar to incidents. It creates confusion for users and leads to redundant troubleshooting or responses.
A
Ali Tarzaban
We could really use this. One of our larger clients is ready to jump ship if we don't get this resolved.
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Nathan McNutt
This is something that would be beneficial to implement. We have a prospective client that wants to be able to manage escalations, but they can not have account level access.
Noel Howard
This is something that is coming up more and more for us. Internal IT teams would like to be able to resolve these escalations without having to come to ourselves.
as
really need this guys
J
John Gemma
This issue is going to cost me customers (we're on the MSP model). We desperately need the ability for org-level admin users to receive email notifications and respond to escalations!
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Byron Garcia
Posting to further support this issue
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John Krikke
100% agree!
C
Cedrick Gagne
This poses a major problem for us as well.
The customer should be able to manage/add their own access rules.
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